LHB Answers to Frequently Asked Questions
Do You Complete Boards Overseas?
Not anymore. Because of the level of after sale customer service I want to provide, selling complete boards to customers outside of the continental US simply isn't practical. Imagine the incredible cost of shipping a massive package back and forth across the oceans during the resolution of an issue and I'm sure you'll understand why.
How long does it take you to build and ship one of these electric skateboards?
Since we are now producing designer boards in small batches, they are all avalable for immediate shipping at the time of sale. That is, if any are available. Batch production can take anywhere from 4 to 10 weeks depending on the size of the batch and complexity of the board. There will be times when no boards are available because they all sold out, but just know that the next batch is never going to be far away.
What kind or warranty or return policy do you offer?
All sales are final. Each batch of boards I build is a custom work of art and we will not give refunds or exchanges for any reason. Unless something is terribly wrong, of course. If you receive your board or other product and it malfunctions due to flawed construction, has obvious flaws that affect performance, or is otherwise not up to snuff due to mistakes I made, get in touch with me and we'll discuss options. If it's an issue I can't walk you through and fix with your help, pack it up and mail it back and I'll fix it and ship it back for free. Pretty simple.
You make your own decks? What are they made of?
Yes, I press my own decks, I just don't always use them in batches. My decks are the Witchblade GT and GTD. Nine layers of Hard Rock Maple hand made and pressed in my very own steel framed hydraulic press. I didn't CNC the mold though, I had another guy do that. If you're interested, I made a series of blog posts detailing my adventures in creating my first two presses. I'm actually on my third one as my first one exploded. Enjoy the read: building my own deck press: part 1, part 2, and part 3
What 'quality parts' are you using exactly?
It depends on the build, of course, but generally the best performing parts I can find at the time. We use the following brands, among others: 3D Servisas, Flipsky, MBS, Tramps, Spintend, Boa, HaggyBoards, Samsung, Molicel, Zealous, Rip Tide, eBoosted, and several quality deck providers including Landyachtz and Flux Motion.
How do I build my own electric skateboard?
Wow. That's a simple question with a hugely complex answer. There are so many things to consider and learn, but the journey is well worth it. Fortunately, I'm also the owner of a forum devoted entirely to answering all facets of this question! Head over to forum.esk8.news and start learning all about the many things involved in selecting motors, electronic speed controllers, remote mods, pulley ratios, motor mounts, and all manner of details associated with learning how to build your own electric skateboard. There are plenty of makers on this forum and some of them even make their own custom parts to sell. It is a vibrant community filled with knowledge.
Do you really use crushed coke bottles as grip on your decks?
I did, yes. In fact, I wrote a whole post about it that's pretty in depth. After reading it, you might even want to do it yourself. If done correctly, and most of the time I do things correctly, its no more hard on your hands or feet than regular grip. In fact, its actually easier on your hands when carrying a board than a lot of cheap bullshit grip out there. My bottle glass grip even passes the barefoot test. That's when I stand on something in my bare feet to see if its annoying. Don't worry, I don't stand on every board in my bare feet. If i did, my customers would have funny smelling boards. Also, smashing coke bottles for grip is a way of recycling and reusing, which is bonus green points. But i don't just use coke bottles. I have also used Dos Equis beer bottles for green, SKYY Vodka bottle glass for blue, and Pyrex for a super clear glass.
These days though I use glass frit purchased on the internet in various colors and grades when not using Jessup or Mob grip.