LHB Answers to Frequently Asked Questions
Do You Ship Overseas?
No. I can't provide the level of warranty my customers deserve if it costs $300-$400 to ship the board each way due to the battery pack. One day I'll be able to do this but I'm not able to move enough product currently to make it worth any particular shipper's time to give me reasonable rates.
How long does it take you to build and ship one of these electric skateboards?
On average these boards take about six to eight weeks to build and ship from the time they are ordered. Depending on demand, however, it can take longer, but often it takes less time. When an order is placed, I immediately order all the components required for your build. Each one of these boards is assembled and tested by yours truly. I even press my own decks and fabricate my own components enclosures. Since I only use premium parts, sometimes builds are subject to minor delays while my vendors sort out issues with thier suppliers. The people i order my parts from are just as anal about quality as I am, so when the factories ship something not up to snuff, things can get delayed. This rarely happens though.
What kind or warranty or return policy do you offer?
All sales are final. Unless something is terribly wrong, of course. If you receive your board or other product and it malfunctions due to flawed construction, has obvious flaws that affect performance, or is otherwise not up to snuff due to mistakes I made, get in touch with me and we'll discuss options. If it's an issue I can't walk you through and fix with your help, pack it up and mail it back and I'll fix it and ship it back for free. Pretty simple. Unfortunately I can't offer refunds if you just change your mind and don't want it anymore. Wah wah wah.
You make your own decks? What are they made of?
Yes, I press my own decks. Nine layers of Hard Rock Maple hand made and pressed in my very own wooden hydraulic press that I also made. I didn't CNC the mold though, I had another guy do that. If you're interested, I made a series of blog posts detailing my adventures in creating my presses. I'm actually on my second one as my first one exploded. Enjoy the read: building my own deck press: part 1, part 2, and part 3
What 'quality parts' are you using exactly?
It depends on the build, of course, but generally the best performing parts I can find at the time. For example, I use my own branded 63mm sensored 190KV motors. While using motors designed for large RC cars or model airplanes might also work, I prefer to use parts designed for the purpose of carrying a fully grown adult at ridiculous speeds on a skateboard. Aircraft grade machined aluminum motor mounts and pulleys, Bones Reds bearings, Caliber II trucks, custom made high capacity battery packs using Li-Ion or LiPo technologies, ABEC11 Flywheels or high quality clones, and hand crafted decks that I make myself. The elctronics enclosures are commercial grade fiberglass and are made locally by a composites fabrication company who builds stuff for Disney.
How do I build my own electric skateboard?
Wow. That's a simple question with a hugely complex answer. There are so many things to consider and learn, but the journey is well worth it. Fortunately, I'm also a moderator on a forum devoted entirely to answering all facets of this question! Head over to electric-skateboard.builders and start learning all about the many things involved in selecting motors, electronic speed controllers, remote mods, pulley ratios, motor mounts, and all manner of details associated with learning how to build your own electric skateboard. There are plenty of makers on this forum and some of them even make their own custom parts to sell.
Do you really use crushed coke bottles as grip on your decks?
Yes. In fact, I wrote a whole post about it that's pretty in depth. After reading it, you might even want to do it yourself. If done correctly, and most of the time I do things correctly, its no more hard on your hands or feet than regular grip. In fact, its actually easier on your hands when carrying a board than a lot of cheap bullshit grip out there. My bottle glass grip even passes the barefoot test. That's when I stand on something in my bare feet to see if its annoying. Don't worry, I don't stand on every board in my bare feet. If i did, my customers would have funny smelling boards. Also, smashing coke bottles for grip is a way of recycling and reusing, which is bonus green points. But i don't just use coke bottles. I have also used Dos Equis beer bottles for green, SKYY Vodka bottle glass for blue, and Pyrex for a super clear glass.
I won't be doing this for much longer, though. I'm more than likely going to start using Vicious or MOB Grip because it grips better and is easier to remove for replacement by the customer when it wears down. End of an era and all that rot.